Order And Delivery

How do I check the status of my order?

You can check the status of your order by clicking Track Order on the SlayyClub page post account login.

Once your order is placed, we will send you confirmation of your order details by e-mail and SMS.

Your tracking link may take up to 24 hours from shipping date to get activated.

In case of any unusual event which delays your order, you will receive an update from us.

How do I know if my order was successfully placed?

Once your order is placed you will be directed to the order confirmation page. You can find details of your order on Web under track order/My Orders.

E-mail confirmation is sent to your registered e-mail id.

SMS confirmation sent to your registered mobile number.

What are the charges that will apply on my order?

For orders with prices less than Rs 499, we levy a delivery fee of Rs 30 and for international it would be order less than $20 will charge $4 .

The price of the products you see is Exclusive of taxes.

Why can’t I see the COD option?

For a few pin codes, we are unable to provide the cash-on-delivery payment option currently.

I am unable to add products to my Bag.

Kindly check if all the products that you want to add to Cart are in stock. Please clear cache or cookies.

If the issue persists, You can contact our customer service executive along with product details and error snapshot, and we will resolve this within 24 hours.

I have not received an order confirmation.

If you can see your order has been placed on the My Order Page

Don’t worry, you will receive a confirmation e-mail and SMS soon.

Please check your spam folder as well.

My order status reads delivered, but I have not yet received it.

Your order may have been received by someone else on your behalf.

If your address is a residential address please check with your neighbour/security guard.

If your address is non-residential then please check with the reception team. If you think that isn’t the case, please reach out to us via registered email id along with the order details.

I want to change my delivery address.

We are unable to change the delivery address once the order has been placed. Please cancel the existing order and place a new order to change the delivery address.

1. Your Order/s
  Please Login

1. Please describe the issue . We’ll get back to you within 24 hours

If the order is already dispatched or In Transit then the request will be declined.

I want to change the phone number for the order.

To change the phone number for the order write to us at slayyclub@gmail.com from your registered email id along with updated phone number and order details.

The order I have received is not what I had expected.

We’re extremely sorry for the inconvenience caused. Please reach out to us below with the following info:

1. Image of the product

Take a picture >

1. Tag of the product

Take a picture >

1. Your Order/s

Please Login

1. Please describe the issue . We’ll get back to you within 24 hours

I wasn’t available at the time of delivery, but I want my order. What do I do?

Don’t worry, if you missed your delivery at the first attempt. There will be two more attempts by our delivery executive to deliver your order.

PAYMENT

I tried to make a transaction, but it failed. What do I do?

If the amount has been deducted from your bank or card, don’t worry; it will be refunded to the same account within 7-10 business days.

Meanwhile, please wait a while and try again, preferably using a different payment method.

These are the payment methods we accept:

• Debit Card

• Credit Card

• Net banking

• Leading e-wallets

Can I pay using an international card?

Yes we are accepting the payments via international cards as well.

CANCELLATION

Can I cancel my Order?

Yes. You can cancel your item(s) until we start processing your order. Your order will be in Order confirmed status while it is eligible for cancellation.

Can I cancel my Cancellation Request ?

Once an order is cancelled, we cannot undo this. You will need to replace the order yourself.

Cancellation Policy

You can cancel the orders that are in Order confirmation stage.

Refund for Debit card/Credit Card, UPI and Net banking orders will be processed in within 7-10 working days.

Order and Delivery

How do I check the status of my order?

You can check the status of your order by clicking Track Order on the SlayyClub page post account login.
Once your order is placed, we will send you confirmation of your order details by e-mail and SMS.
Your tracking link may take up to 24 hours from shipping date to get activated.
In case of any unusual event which delays your order, you will receive an update from us.
How do I know if my order was successfully placed?
Once your order is placed you will be directed to the order confirmation page. You can find details of your order on Web under track order/My Orders.
E-mail confirmation is sent to your registered e-mail id.
SMS confirmation sent to your registered mobile number.

What are the charges that will apply on my order?

For orders with prices less than Rs 1099, we levy a delivery fee of Rs 30 and for international it would be order less than $20 will charge $4 .
The price of the products you see is Exclusive of taxes.
Why can't I see the COD option? For a few pin codes, we are unable to provide the cash-on-delivery payment option currently.

I am unable to add products to my Bag.

Kindly check if all the products that you want to add to Cart are in stock. Please clear cache or cookies.
If the issue persists, You can contact our customer service executive along with product details and error snapshot, and we will resolve this within 24 hours.

I have not received an order confirmation.

If you can see your order has been placed on the My Order Page
Don’t worry, you will receive a confirmation e-mail and SMS soon.
Please check your spam folder as well.

My order status reads delivered, but I have not yet received it.

Your order may have been received by someone else on your behalf.
If your address is a residential address please check with your neighbour/security guard.
If your address is non-residential then please check with the reception team. If you think that isn't the case, please reach out to us via registered email id along with the order details.

I want to change my delivery address.

We are unable to change the delivery address once the order has been placed. Please cancel the existing order and place a new order to change the delivery address.

Your Order/s

Please Login

Please describe the issue . We’ll get back to you within 24 hours

I want to change the phone number for the order.

To change the phone number for the order write to us at slayyclub@gmail.com from your registered email id along with updated phone number and order details.

The order I have received is not what I had expected.

We’re extremely sorry for the inconvenience caused. Please reach out to us below with the following info:

Image of the product
Tag of the product
Your Order/s
Please describe the issue . We’ll get back to you within 24 hours

I wasn't available at the time of delivery, but I want my order. What do I do?

Don’t worry, if you missed your delivery at the first attempt. There will be two more attempts by our delivery executive to deliver your order.

Payment

I tried to make a transaction, but it failed. What do I do?

If the amount has been deducted from your bank or card, don't worry; it will be refunded to the same account within 7-10 business days.
Meanwhile, please wait a while and try again, preferably using a different payment method.
These are the payment methods we accept:

Debit Card

Credit Card

Net banking

Leading e-wallets

Can I pay using an international card?

Yes we are accepting the payments via international cards as well.

Cancellation

Can I cancel my Order?

Yes. You can cancel your item(s) until we start processing your order. Your order will be in Order confirmed status while it is eligible for cancellation.

Can I cancel my Cancellation Request ?

Once an order is cancelled, we cannot undo this. You will need to replace the order yourself.

Cancellation Policy

You can cancel the orders that are in Order confirmation stage.
Refund for Debit card/Credit Card, UPI and Net banking orders will be processed in within 7-10 working days.